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REFUND / CANCELLATION POLICY:
Contact us via E-mail or Phone before returning any item.
In most cases, we can help you configure and setup an item that may at first appear defective. Non defective returns received in new condition, in the original clean packing and with all product documentation within 30 days of customer receipt, will be accepted for return. Either an E-mail authorizing the return or a letter stating our authorization code must be included with the return. Items returned in good order incur no restocking fee. The customer is responsible for shipping charges. Any item returned in a defective state will incur additional delays and shipping charges to the manufacturer.
Returns must go to the Shipping/Returns address listed on the Contact Us page of the web site unless you are directed to send it elsewhere. Any item returned without a Return Authorization will face a delay in being credited for the return. Shipping charges are non-refundable. Refunds will be issued either to the credit card used for the purchase, PayPal for Pay Pal orders or by a refund check mailed within 10 days of our receipt of the item.
Goods shipped to the address entered by the customer on the order form, but refused or returned, will incur the actual shipping charges plus a 25% restocking fee. |
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